Mobile Product Accessibility Testing Resources
Accessibility testing is a subset of usability testing and is the inclusive practice of making websites and mobile applications usable by people of all abilities and disabilities. You do this by...
View ArticleMobile Product Testing Guidelines and Resources
You have started developing your mobile product, but you may be wondering what and how to test. As with any form of software development, mobile testing should be done intermittently throughout all...
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Usability testers unite! Join our Community
I’m the kind of guy who loves tests. Not SATs, or BMI tests, but usability tests: connecting target customers with a government website and watching how they interact with it. Our DigitalGov User...
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Making Mobile Gov: User Experience Recommendations
How We Did It Last November, as part of revisiting the state of Mobile Gov, government mobile innovators identified a need for guidelines to help create amazing and engaging mobile user experiences. We...
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Mobile Gov User Experience Resources and Design Tools
In September 2013, the Mobile Gov Community of Practice released user experience guidelines and recommendations for federal agencies to use in order to create good mobile user experiences. This article...
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10 Tips for Better Hallway Usability Testing
Hallway testing is a usability test set-up in a high foot traffic area, utilizing bystanders to test your product. Your participants will be people who happen to be walking down the hall and are able...
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Finding Inspiration Through Design Constraints
If you could only communicate through a business-card sized screen, what would you say and how would you say it? In which ways could people respond to your message? These are some of the questions...
View ArticleDigitalGov Citizen Services Summit a Success
We had a GREAT DigitalGov Citizen Services Summit today. There were more than 200 digital innovators from across government and industry working to build the 21st century government the public expects....
View ArticleMobile Prototyping Design Workshop: Sketching Your Way to Better UX
Great design doesn’t just happen – they are the results of lots of iterations, revisions and perspectives. And the more design variations and pivots you make, the stronger your results will be....
View ArticleTour: The LAB @ OPM
REGISTER NOW Two Time Slots Available: September 29 from 1:00pm – 2:00pm OR 3:30pm – 4:30pm **registration is open to federal government employees only Get a chance to explore one of the most unique...
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Welcome to User Experience Month!
Jessica Skretch, FTC One challenge with digital government: it’s hard to see people. If you work at a U.S. Post Office, you interact with your customers, talk with them, and even see what they are...
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4 Tips on Great Survey Design
Whether they pop up while perusing an e-commerce site or land in your inbox after your bumpy flight in from Chicago, surveys are used in many different industries to gauge customer satisfaction and...
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World Usability Day 2014 theme: Engagement
There are many buzzwords thrown around in the digital government universe, but the most impactful ideas are rooted in one action: engagement. Whether it is a tweet, a mobile app, or a community of...
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Institute of Education Sciences – Usability Case Study
After struggling with jargon-filled solicitations and a confusing website, some applicants were ready to give up on seeking grants from the Institute of Education Sciences (IES). Their complaints...
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User Experience Impossible: The Line Between Accessibility and Usability
Federico Caputo/Hemera/Thinkstock Bob goes to a popular federal government site, using his assistive technology, and starts reading a teaser for an article. Just below the teaser, there’s an embedded...
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Trends on Tuesday: Speed Matters When Measuring Responsive Web Design...
Jrcasas/iStock/Thinkstock In the mobile world, every second matters. Mobile users are a finicky bunch. They want their information anytime, anywhere and quickly. As members of the MobileGov Community...
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Results: 2014 Federal User Experience Survey
The cream of the crop of the top of the mountain of ALL of the surveys I run has to be the Federal User Experience (UX) Survey. It’s the second time I’ve had the privilege of running it with Jean Fox,...
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Usability Events Round-Up: 2014
rafal_olechowski/iStock/Thinkstock This past year DigitalGov University has hosted at least one Usability event per month and we thought we’d give you a round-up of those events. After all, November...
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Can You Crowdsource Your User Experience Research?
Mostafa Fawzy/Hemera/Thinkstock In one sense, almost any type of user research is crowdsourced—you’re talking to people and using that information to improve your system. But in a true sense,...
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Past, Present, Future: Usability Testing at the National Library of Medicine
Usability testing has provided our organization many important insights to improve our Web presence. Since the early 2000s, the National Library of Medicine (NLM)’s Web teams have actively sought and...
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